Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program (EAP)
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a prominent hospitality management company known for delivering exceptional guest experiences across its portfolio of hotels. With a strong commitment to customer satisfaction and operational excellence, ESA Management prioritizes high standards of service, safety, and professionalism. The company fosters a work environment that values integrity, teamwork, and continuous improvement, making it a respected leader in the hospitality industry. ESA Management operates multiple properties, each dedicated to providing guests with comfortable accommodations, quality amenities, and attentive service. The company is an equal opportunity employer committed to diversity and inclusion in all aspects of employment, ensuring a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- ability to respond to on-call requests within 30 minutes
- availability for overnight shifts
- proficiency in English
- basic computer skills including Microsoft Office and hotel PMS
- friendly and cooperative attitude
- professional appearance
- strong communication skills
- ability to handle emergency situations
- good time management and problem-solving abilities
- ability to perform duties under pressure
Job Qualifications
- High school diploma or equivalent
- proficiency in English reading and speaking
- familiarity with Microsoft Office Suite and hotel property management system
- excellent oral and written communication skills
- friendly and cooperative manner with guests and staff
- professional appearance and demeanor
- strong time management and problem-solving skills
- ability to handle issues under pressure
- basic math skills including addition, subtraction, multiplication, division, and the ability to compute rates, ratios, and percentages
- ability to follow detailed oral and written instructions and solve problems involving a few concrete variables in standardized situations
Job Duties
- Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- maintain control of all hotel keys, including safeguarding from mishandling or theft
- log keys in and out when necessary
- organize, confirm, process, and conduct limited guest check-ins/check-outs including greeting and registering guests, assigning rooms, issuing room keys, and collecting payments when necessary
- keep abreast of hotel policies, training, and safety procedures
- ensure all safety, guest and security concerns are reported per company policy
- supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest when necessary
- perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios when necessary
- maintain proficiency in all location computer and software systems
- respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints when necessary
- cover another hotel in the area during critical staffing needs
- other job duties as assigned by management
Job Qualifications
Experience
No experience required
Job Location
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