Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Employee perks program offering discounts
Job Description
ESA Management, LLC is a dynamic management company specializing in the hospitality industry, dedicated to delivering excellent guest experiences across their portfolio of hotel properties. They emphasize a culture of respect, professionalism, and continuous improvement, ensuring their associates have the resources and support needed to thrive in their roles. Known for their commitment to quality service and operational excellence, ESA Management upholds high standards that are reflected in every aspect of their hotel management and guest interactions. The company fosters an inclusive and equitable workplace and ensures compliance with all federal, state, and local employment laws. ESA Management is recognized... Show More
Job Requirements
- High school diploma or equivalent
- Ability to respond to on-call notifications within 30 minutes
- Strong customer service and communication skills
- Proficiency in English
- Competent with computers and relevant software
- Ability to work overnight shifts and live onsite
- Maintain professional demeanor
- Pass background checks and comply with company policies
- Reliable and self-motivated
- Ability to handle emergency situations calmly and effectively
Job Qualifications
- High school diploma or equivalent
- Proficiency in English reading and speaking
- Experience in hospitality or customer service preferred
- Ability to operate computer systems including Microsoft Office Suite and hotel property management systems
- Strong oral and written communication skills
- Friendly and cooperative manner with guests and staff
- Professional appearance and demeanor
- Ability to prioritize and manage time effectively
- Strong problem-solving skills
- Basic math skills including addition, subtraction, multiplication, division, and understanding of rates and percentages
- Ability to follow detailed instructions and handle standardized problem situations
Job Duties
- Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- Maintain control of all hotel keys and safeguard them from mishandling or theft
- Log keys in and out when necessary
- Organize, confirm, process, and conduct limited guest check-ins and check-outs including greeting guests, assigning rooms, issuing room keys, and collecting payments
- Keep abreast of hotel policies, training, and safety procedures
- Ensure all safety, guest, and security concerns are reported according to company policy
- Supply guests with directions and information on property amenities, services, hours of operation, and local areas of interest
- Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios as needed
- Maintain proficiency in all location computer and software systems
- Respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints
- Cover another hotel within the area if critical staffing needs arise
- Perform other duties as assigned by management
Job Qualifications
Experience
No experience required
Job Location
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