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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.50
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Life insurance
Paid Time Off
401(k) Plan
Employee assistance program
Tuition Reimbursement
Employee Discounts
Job Description
The Hotel Zags is a stylish, boutique hotel located in the vibrant Fountain District of Portland, Oregon, known for its inviting atmosphere and convenient access to lively local attractions. This independent hotel brings a unique hospitality experience enlivened by natural beauty and the quirky culture of the city that surrounds it. Designed to weave the outdoors inside, The Hotel Zags features vibrant color schemes, modern furnishings, and large picture windows that showcase views of Portland and the hotel’s serene courtyard. The property also boasts features such as stone-covered walkways and a Living Wall filled with plant life, reflecting the nearby... Show More
Job Requirements
- High school education or equivalent experience
- Ability to operate personal computer, cash register and calculator
- Strong communication skills
- Ability to compile facts and figures
- Knowledge of telephone and guest relations etiquette
- Moderate hearing ability
- Excellent vision
- Prolonged standing and mobility to cover hotel areas
- Ability to lift and carry up to 25 lbs
- Ability to follow sanitation and safety standards
Job Qualifications
- High school education or equivalent experience
- Ability to operate personal computer, cash register and calculator
- Ability to compile facts and figures accurately
- Strong telephone and guest relations etiquette and skills
- Good hearing to communicate with guests
- Excellent vision for computer screen viewing
- Strong speech communication skills for telephone interactions
- Excellent comprehension and literacy for reading reports and numbers
Job Duties
- Perform nightly audit functions, including balancing, reconciling, and reporting on all hotel revenue centers to ensure accuracy and compliance
- Review, post, and adjust guest accounts, resolving discrepancies and finalizing audit reports
- Complete end-of-day processes, balancing bank ticket codes and running the night audit
- Prepare daily financial and statistical reports summarizing hotel performance
- Provide front desk support during overnight hours, including guest check-in, check-out, reservations, and telephone operations
- Deliver prompt, professional, and courteous guest service, responding to requests and resolving concerns
- Conduct routine property patrols to ensure safety and security, and report any safety or maintenance issues
- Maintain cleanliness and presentation of public and back-of-house areas
- Prepare, set up, and service early morning MEPS “Shippers” breakfast including cleanup and reset
- Support housekeeping by stripping designated checkout rooms
- Follow sanitation and food safety standards
- Assist guests with luggage and engage proactively with guests in public areas
- Demonstrate professionalism and sound judgment, respond effectively to emergencies
- Collaborate with team members across departments to ensure smooth operations
- Take initiative to resolve guest concerns and exceed service expectations
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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