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Job Overview
Compensation
Salary
Range $90,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional Development
performance bonuses
flexible schedule
Job Description
Our organization is a prestigious hotel committed to offering exemplary hospitality and superior guest experiences. Renowned for its prime location, elegant accommodations, and a wide array of modern amenities, the hotel has continually upheld a reputation for excellence in the hospitality industry. Guests from around the world choose our establishment for its outstanding service, comfort, and attention to detail, making it a preferred destination for both leisure and business travelers. The hotel prides itself on a dedicated team that works tirelessly to maintain the highest standards of quality and satisfaction. As a key player in the hospitality sector, our hotel... Show More
Job Requirements
- Proven experience as a front office manager or similar role in the hospitality industry
- strong leadership and interpersonal skills
- excellent problem-solving and decision-making abilities
- proficiency in hotel property management systems (PMS)
- knowledge of reservation systems and yield management
- strong attention to detail and organizational skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- Proven experience as a front office manager or similar role in the hospitality industry
- strong leadership and interpersonal skills
- excellent problem-solving and decision-making abilities
- proficient in hotel property management systems (PMS)
- knowledge of reservation systems and yield management
- strong attention to detail and organizational skills
- ability to work flexible hours including weekends and holidays
Job Duties
- Oversees all guest interactions ensuring prompt courteous and efficient service
- resolves guest complaints and issues in a timely and satisfactory manner
- recruits hires trains and develops front office staff
- creates and manages staff schedules to optimize labor costs and ensure adequate coverage
- conducts performance reviews and provides feedback to improve employee performance
- manages daily front office operations including check-in check-out reservations and room assignments
- monitors key performance indicators to track department performance and identify areas for improvement
- ensures compliance with hotel policies procedures and brand standards
- maintains a clean organized and welcoming front office environment
- monitors and controls departmental expenses to maximize profitability
- ensures accurate and timely processing of guest charges and payments
- conducts regular audits to identify and correct discrepancies
- assists with sales and marketing efforts by promoting the hotels amenities and services
- implements upselling and cross-selling techniques to increase revenue
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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