Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $86,993.80
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Life insurance
Complimentary employee meals
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service, innovative operations, and commitment to excellence. Established in 1960, Four Seasons has grown into one of the most prestigious hotel brands, offering world-class accommodations, unparalleled guest experiences, and refined elegance in its locations worldwide. The company's mission centers around the idea of creating memorable moments and lasting impressions by providing impeccable service through its dedicated team members who share a profound passion for hospitality and luxury. With a strong emphasis on its corporate culture, Four Seasons fosters a work environment where respect, inclusion,... Show More
Job Requirements
- Must have 2-3 years luxury hotel experience in an operational supervisory role
- experience with front office property management systems
- ability to read, write and speak English
- legally authorized to work in the United States
- effective leadership skills
- strong interpersonal and communication abilities
- ability to handle guest complaints professionally
- capable of working overnight shifts
- no travel required
- must not require visa sponsorship
Job Qualifications
- College degree preferred
- 2-3 years of luxury hotel experience in an operational supervisory role
- experience with front office PMS and computer systems
- strong problem-solving skills
- excellent written and verbal English communication skills
- ability to lead and manage a team
- knowledge of hotel safety and emergency procedures
- commitment to guest satisfaction and service excellence
Job Duties
- Manages the activities at the front desk during the overnight shift
- directs staff
- ensures communications and follow-up with day shift on any problems, guest requests or special requirements
- frequently tours the hotel and monitors the activities of all other departments to assure that standards are met and guest needs fulfilled
- personally handles all guest relocations according to established guidelines
- resolves customer complaints from all areas with professionalism and hospitality
- reviews late arrivals, early arrivals and departures to plan for the next day’s activities
- coordinates arrivals, departures and billing requirements
- assures all financial and credit procedures are followed
- takes action related to the safety, security, and well-being of guests and employees
- checks guests in and out efficiently while ensuring guest satisfaction
- utilizes computer systems to run reports, block rooms, and perform night audit tasks
- checks staff facilities and communicates with HR when standards are not met
- acts as liaison with HR for overnight shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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