Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $83,077.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Career growth opportunities
complimentary room nights
Complimentary Meals
401K Matching
Life insurance
Paid Time Off
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for delivering exceptional guest experiences through a combination of exquisite service, elegant accommodations, and a heartfelt approach to hospitality. With properties around the world, Four Seasons stands out for its commitment to quality, consistency, and genuine care for its guests. The company operates numerous hotels, resorts, and residences that reflect an unwavering dedication to excellence and innovation in the hospitality industry. Their success is powered by their people, who are passionate about their craft and strive to exceed expectations by treating guests and colleagues with kindness and... Show More
Job Requirements
- Minimum high school diploma or equivalent
- 1-2 years of experience in a supervisory or management role within the hospitality industry
- Strong leadership and team management abilities
- Excellent verbal and written communication skills
- Proficiency in English
- Ability to handle guest and employee concerns professionally
- Knowledge of hotel operations and systems
- Basic financial acumen including auditing and reporting
- Availability to work overnight shifts, weekends, and holidays
- Professional appearance and demeanor
- Ability to work independently and make sound decisions under pressure
Job Qualifications
- Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (Front Office, Rooms Division, or Guest Services)
- Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
- Hands-on, guest-focused approach: you anticipate guest needs and exceed expectations
- Excellent communication skills: fluent spoken and written English
- additional languages a plus
- A calm, confident presence: capable of handling guest concerns and operational challenges independently
- Immaculate personal presentation, professional demeanor, and genuine passion for luxury hospitality
- Knowledge of hotel systems and comfortable with financial, reporting, and auditing responsibilities
- Flexible schedule with availability to work rotating shifts, weekends and holidays
Job Duties
- Manage and support the overnight operations
- Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
- Ensure a seamless and personalized arrival and departure experience for all guests
- Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
- Handle guest and employee concerns with professionalism, empathy, and sound judgment
- Perform the nightly hotel audit and review daily credit and balancing reports
- Prepare and distribute all required morning reports accurately and on time
- Ensure a smooth and thorough handover between the day and night operations
- Collaborate closely with Security, Engineering, and Housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
- Uphold the hotel's standards for health, safety, and security at all times
- Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: