Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $83,077.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Career growth opportunities
complimentary room nights
Complimentary Meals
401K with company match
Life insurance
Vacation Time
Paid Sick Time Off
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its dedicated and passionate people. At Four Seasons, the culture is deeply rooted in a commitment to excellence, genuine kindness, and a strong desire for continuous improvement. The company champions a work environment where employees are treated with respect and empathy, reflecting the Golden Rule — to treat others as they would want to be treated themselves. This philosophy creates a positive and nurturing employee experience that translates directly into exceptional service for guests, residents, and partners worldwide. The team at Four Seasons collaborates to create unforgettable experiences, making... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 1-2 years experience in a supervisory or management role in hospitality
- Strong leadership and interpersonal skills
- Excellent communication skills
- Ability to manage multiple tasks during overnight shifts
- Proficiency with hotel management software and financial reporting
- Ability to handle guest complaints with professionalism and empathy
- Flexible availability to work nights, weekends, and holidays
- Commitment to uphold health, safety, and security standards
- Immaculate personal presentation
Job Qualifications
- Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (front office, rooms division, or guest services)
- Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
- Hands-on, guest-focused approach: you anticipate guest needs and exceed expectations
- Excellent communication skills: fluent spoken and written English
- additional languages a plus
- A calm, confident presence
- capable of handling guest concerns and operational challenges independently
- Immaculate personal presentation, professional demeanor, and genuine passion for luxury hospitality
- Knowledge of hotel systems and comfortable with financial, reporting, and auditing responsibilities
- Flexible schedule with availability to work rotating shifts, weekends and holidays
Job Duties
- Manage and support the overnight operations
- Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
- Ensure a seamless and personalized arrival and departure experience for all guests
- Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
- Handle guest and employee concerns with professionalism, empathy, and sound judgment
- Perform the nightly hotel audit and review daily credit and balancing reports
- Prepare and distribute all required morning reports accurately and on time
- Ensure a smooth and thorough handover between the day and night operations
- Collaborate closely with security, engineering, and housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
- Uphold the hotel’s standards for health, safety, and security at all times
- Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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