Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Our company is a well-established and renowned hotel committed to delivering exceptional hospitality experiences to every guest. As a prominent player in the hotel industry, we prioritize customer satisfaction, operational excellence, and a collaborative work environment. We are dedicated to upholding the highest standards of service and continuously improving to meet the evolving needs of our guests and staff. Our hotel prides itself on its strategic location, elegant accommodations, and a comprehensive array of amenities designed to provide comfort and luxury.
We are currently seeking a proactive and highly organized individual to join our team as an Assistant Front Of... Show More
We are currently seeking a proactive and highly organized individual to join our team as an Assistant Front Of... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a front office or customer service role within the hospitality industry
- familiarity with property management systems
- excellent customer service skills
- ability to work flexible hours including weekends and holidays
- strong problem-solving abilities
- compliance with company policies and industry regulations
- ability to manage and motivate a team
Job Qualifications
- Proven experience in front office or hospitality management
- strong leadership and team supervision skills
- excellent communication and interpersonal abilities
- knowledge of front office operation systems and procedures
- ability to handle guest concerns diplomatically and effectively
- strong organizational and multitasking skills
- proficiency in cash handling and basic financial transactions
- understanding of yield management and revenue optimization techniques
- ability to work collaboratively with various hotel departments
- commitment to maintaining high standards of safety and security
Job Duties
- Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws
- greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
- anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
- maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management
- support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
- assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
- maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies
- help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
- maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response
- perform other duties as assigned by the Front Office Manager or hotel leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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