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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Retirement Plan
Vision Insurance
Job Description
Four Seasons is a renowned global luxury hospitality company recognized for its commitment to exceptional guest experiences and unparalleled service. Powered by a collective of dedicated professionals, Four Seasons continues to set the standard in luxury accommodations and service worldwide. The company prides itself on fostering an inclusive and supportive work environment where employees are encouraged to grow professionally and personally. Known for operating some of the finest hotels and resorts, Four Seasons delivers genuine hospitality, always treating guests, residents, and partners with warmth and respect. The organization believes strongly in the power of human connection and strives to create... Show More
Job Requirements
- Previous hotel or resort experience required or similar previous position in management
- luxury hotel or resort experience preferred
- experience with Forbes Travel Guide standards preferred
- ability to work weekends and holidays with flexible work schedule
- ability to stand or walk for up to 10 hours per shift
- valid work authorization for the U.S.
Job Qualifications
- Ability to manage, coach, counsel hourly staff in the Front Office department
- previous hotel or resort experience required or similar previous position in management
- luxury hotel or resort experience preferred
- experience with Forbes Travel Guide standards preferred
- ability to work weekends and holidays with flexible work schedule
- ability to stand or walk for up to 10 hours per shift
Job Duties
- Manages the staff at the Front Desk & Overnight Team
- serves as manager on duty and point of contact during overnight shifts
- interviews, trains and schedules the staff and conducts performance evaluations and disciplines staff when needed
- coordinates arrivals, departures and billing requirements with Sales and Catering Department
- blocks rooms for arrivals and ensures any discrepancies are resolved
- reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- assures that all financial and credit procedures are followed
- takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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