Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,500.00 - $80,000.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development programs
Job Description
Rosewood Sand Hill is a luxury hotel located in Menlo Park, California, renowned for its impeccable service and outstanding guest experiences. Established in 2009, this five-star hotel is situated on 16 acres of beautifully maintained property in the heart of Silicon Valley. Featuring historic California ranch-style architecture combined with exquisite fragrant gardens and scenic views of the Santa Cruz Mountains, Rosewood Sand Hill provides a unique and serene atmosphere for its guests. The hotel caters to a diverse clientele including Bay Area executives, entrepreneurs, local residents, and visitors seeking a tranquil retreat or vibrant dining and leisure experiences.
The pr... Show More
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Job Requirements
- Minimum two years’ experience as a Front Desk Agent
- college diploma
- must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- familiarity with yields management and cost controls
- ability to input and access information in property management system, computers, point of sales system
- required to speak, read, and write English, fluency in other languages preferred
Job Qualifications
- Minimum two years’ experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel
- college diploma
- must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- familiarity with yields management and cost controls
- ability to input and access information in the property management system/computers/point of sales system
- required to speak, read, and write English, with fluency in other languages preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- ensure that standards are maintained at a superior level on a daily basis
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time during the night
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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