Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
The Abbey Resort is a premier all-service resort located on the picturesque shores of Geneva Lake. Known for its stunning natural surroundings and exceptional hospitality, the resort offers a unique blend of luxury accommodations, fine dining, recreational activities, and event hosting. The Abbey Resort prides itself on creating lasting memories for every guest through outstanding service, a positive and professional atmosphere, and a commitment to exceeding expectations. Established as a popular destination for both leisure and business travelers, the resort boasts beautifully appointed rooms and suites, a variety of dining options, and numerous amenities including spa services, indoor and outdoor... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in night audit roles
- Proficiency with SMS Host software
- Familiarity with POS systems and revenue management
- Strong Excel skills with ability to use formulas and spreadsheets
- Excellent customer service aptitude
- Strong written and verbal English communication skills
- Ability to work independently and manage a team
- Detail oriented with strong organizational skills
- Ability to perform reconciliation and accounting tasks accurately
- Availability to work varied shifts including nights, weekends, holidays
- Ability to respond professionally to diverse guests and team members
- Ability to handle front desk responsibilities including guest check-ins and reservations
Job Qualifications
- High school graduate or equivalent
- Previous night audit experience
- Excellent customer service skills
- Knowledge of SMS Host and basic front desk procedures
- Complete understanding of all POS systems and how they maintain and process information
- Knowledge of Excel including formulas and spreadsheet integration
- Detail oriented
- Ability to accomplish necessary reconciliation tasks on a computer efficiently
- Ability to effectively communicate in English both written and spoken
- Basic understanding of group billing concepts and arrival/departure flow including preparation and room blocking
Job Duties
- Work with night audit staff to ensure accurate and timely recording of daily outlet totals
- Assist in the closing of daily work for all outlets and posting correct daily totals
- Balance room charges with POS and Host
- Perform daily backups on systems and perform any necessary maintenance
- Input all daily revenue information into daily excel spreadsheet
- Balance daily credit card postings and transmit through Dollars on the Net system
- Provide backup for front office and communications during their scheduled breaks
- Ensure proper distribution of daily reports in a timely manner and filing
- Notify proper outlets when discrepancies arise and follow up
- Perform all activities in a professional manner and in accordance with company policies
- Basic functions of a front desk agent such as checking guests in and out, answering guest questions, making reservations
- Answer front desk phone and operator duties during shift
- Report any issues or requests in the HotSOS application
- Supervise night audit personnel
- Assist in training new employees on the night audit team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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