Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $80,000.00
Work Schedule
Night Shifts
Job Description
Starwood Hotels is a renowned luxury hotel brand management company that has proudly been part of the hospitality industry since its founding in 2006 by Barry Sternlicht. As an affiliate of the global private investment firm Starwood Capital Group, Starwood Hotels focuses on delivering exceptional guest experiences through a dedication to thoughtful service and sustainability. The company is grounded in a mission-driven philosophy that prioritizes its true north—purpose—and uses this as a guiding compass for fostering a positive environment for its team members, enriching guest stays, building meaningful community connections, and protecting the planet. Starwood Hotels is recognized for its... Show More
Job Requirements
- high school diploma or equivalent
- at least 3 years of experience in hotel night management
- strong communication skills
- leadership experience in hospitality
- knowledge of front office systems
- ability to handle guest concerns and conflict resolution
- willing to work night shifts
Job Qualifications
- minimum of 3 years experience in a night management role
- experience working in an upper upscale or luxury hotel environment
- strong leadership and team engagement skills
- advanced knowledge of front office operations
- excellent verbal and written communication skills
- proven ability in guest service and financial performance management
- problem-solving and analytical thinking abilities
Job Duties
- supervise the overnight front office team
- ensure exceptional guest service throughout the night
- handle guest inquiries and resolve issues efficiently
- oversee front office operations to maintain smooth workflow
- coordinate with other hotel departments for seamless guest experience
- monitor financial transactions and reports
- maintain security and safety protocols during night hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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