Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
401(k) matching
Bonus based on performance
competitive salary
Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Augusta Marriott is a distinguished hotel located in Augusta, GA, known for its commitment to providing exceptional hospitality services to guests. As part of the globally recognized Marriott International brand, the Augusta Marriott blends southern charm with contemporary elegance, offering a comfortable and inviting atmosphere for travelers. The hotel features a variety of amenities including fine dining, meeting spaces, and leisure facilities, making it a preferred choice for both business and leisure guests visiting the area. With a strong focus on guest satisfaction, the Augusta Marriott maintains high standards in every aspect of its operations, from accommodations to customer... Show More
Job Requirements
- High school diploma or equivalent
- Previous supervisory experience in hospitality or related field
- Strong leadership and organizational skills
- Excellent communication abilities
- Ability to work overnight shifts including weekends and holidays
- Proficiency with hotel management software
- Ability to handle emergency situations calmly and efficiently
- Customer service orientation
Job Qualifications
- Previous experience in a supervisory role within the hospitality industry, preferably in a hotel environment
- Strong customer service skills with the ability to resolve guest issues and complaints effectively
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and external contacts
- Proficiency in hotel management software and Microsoft Office applications
- Sound judgment and decision-making abilities, especially in high-pressure situations
- Availability to work overnight shifts, including weekends and holidays
- Certification in CPR and first aid is desirable
Job Duties
- Greet guests upon arrival and assist with check-in/check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Ensure guest satisfaction by addressing any issues or concerns during the night shift
- Monitor security cameras and patrol the premises regularly to ensure the safety of guests and staff
- Respond promptly to any security incidents or emergencies, taking appropriate action as needed
- Enforce hotel policies and procedures to maintain a secure environment for all
- Oversee the night audit process, including reconciling daily transactions, preparing reports, and ensuring accuracy in billing
- Coordinate with other departments to fulfill guest requests and resolve any operational issues that arise
- Conduct routine inspections of hotel facilities to identify maintenance needs and address them accordingly
- Supervise and support night staff members, including front desk agents, security personnel, and housekeeping staff
- Provide training and guidance to ensure that team members perform their duties effectively and adhere to hotel standards
- Foster a positive work environment and encourage teamwork and cooperation among staff members
- Serve as the primary point of contact in case of emergencies, such as fire alarms, medical incidents, or natural disasters
- Implement emergency procedures as outlined in the hotel's contingency plans, ensuring the safety of guests and employees
- Communicate effectively with emergency services and management to coordinate response efforts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: