Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Employee Discounts
Free Meals
Free parking
Dry cleaning
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its dedicated team members who strive for excellence in creating unparalleled guest experiences. The company emphasizes a culture based on mutual respect, continuous improvement, and genuine hospitality. Employees at Four Seasons are encouraged to treat each other and guests with the highest standard of care and professionalism, fostering a supportive and enriching work environment. With an unwavering commitment to luxury combined with heartfelt service, Four Seasons locations worldwide are celebrated for crafting memories that last a lifetime, making them a premier destination in the hospitality industry.
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Job Requirements
- must be flexible with schedule - able to work weekdays, weekends, and holidays
- must provide work authorization document - proof of eligibility to work in the United States of America
- minimum of 2 years supervisory or management experience in luxury hotel front office or rooms division
- proficiency in reading, writing and oral English
- availability to work overnight shifts
Job Qualifications
- 2-3 years of luxury hotel experience in a supervisory or management role of front office or rooms division
- proficiency in English reading, writing and speaking
- demonstrated leadership and problem-solving skills
- ability to manage financial transactions and perform night audits
- strong interpersonal and communication skills
Job Duties
- Acting as manager on duty for the hotel during the overnight shift
- overseeing all overnight staff
- managing the front drive
- guest related resolutions
- problem-solving
- handling special requests and any other inquiries
- ensuring all employees perform assigned tasks
- coordinating front office communication with other departments
- keeping overnight staff informed of nightly activities, group and VIP arrivals and in-house as well as special requests
- handling any emergencies or incidents during the overnight shift
- taking action in matters related to safety, security, satisfaction and well-being of guests and employees
- maintaining accurate records of all incidents
- communicating issues to appropriate parties
- processing financial transactions including verification of credit card transactions
- performing night audit and ensuring accuracy
- delivering financial reports as required
- ensuring timely compilation of front office report and morning operational meeting presentation
- generating and uploading daily and weekly reports
- completing and verifying all audit paperwork and shift reports
- monitoring inventory and restocking supplies
- conducting formal pass on to relieving manager and assisting with morning meeting
- assisting in performance evaluations and disciplining staff when needed
- performing other duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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