Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Loews Philadelphia Hotel, located in the nation's first skyscraper, offers a unique blend of historic charm and modern sophistication. This landmark hotel is situated in a vibrant neighborhood known for its expanding skyline, thriving arts scene, and diverse cultural atmosphere, making it a premier destination for travelers seeking both comfort and connection to the city's rich heritage. At Loews Philadelphia, guests experience an environment where history seamlessly meets modern day amenities and services, creating an unforgettable hospitality experience. The hotel prides itself on providing warm, personalized service and maintaining a safe, secure, and welcoming atmosphere for all visitors.
Show More
Show More
Job Requirements
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule including weekends and holidays
- Multilingual preferred
Job Qualifications
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule including weekends and holidays
- Multilingual preferred
Job Duties
- Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
- Work in unison with the security and guest services departments to ensure an exceptionally seamless, safe, and memorable resort experience
- Direct all hotel emergency and evacuation procedures
- Coordinate the search and resolution of all lost child situations
- Coordinate hotel's VIP services program
- Greet and escort VIP's to guestrooms upon initial arrival and coordinate servicing of special requests
- Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
- Follow up with guests who have required prior MOD assistance to ensure complete resolution
- Conduct regular monitoring rounds of guest areas including recreational, food and beverage, and function spaces
- Inspect hotel areas for safety, cleanliness, and overall condition
- Ensure adherence to required department staffing levels
- Assist or coordinate resolution of deficiencies noted during rounds
- Assist any department as needed based on service demands
- Specifically assist Conference Services or Banquet Service if backlogs exist
- Maintain a log of all deficiencies noted and assistance provided
- Prepare shift reports detailing activities completed
- Prepare other reports as requested
- Coordinate the timely resolution of guest problems or complaints providing complimentary products, services, or financial adjustments as appropriate
- Evaluate changes in guest needs, hotel’s guest mix, and industry trends to recommend appropriate changes
- Communicate relocation requirements to guests during sold-out situations
- Coordinate guest evictions with Security and local law enforcement
- Assist Credit Manager/Guest Services Manager in obtaining payments from guests exceeding credit limits
- Interact positively and friendly with guests to anticipate and ascertain needs
- Attend Guest Services department and hotel staff meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter