Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Night Shifts
Benefits
401(k) matching
bonus
competitive salary
Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Augusta Marriott is a distinguished full-service hotel located in the heart of Augusta, GA, known for its exceptional hospitality and superior guest services. As a prominent member of the Marriott International brand, the Augusta Marriott offers guests a comfortable and luxurious experience through its well-appointed rooms, diverse dining options, and excellent meeting and event facilities. The hotel caters to both business travelers and tourists, giving them a welcoming environment that emphasizes quality, convenience, and a strong commitment to customer satisfaction.
The Night Manager position at the Augusta Marriott represents a pivotal role responsible for ensuring seamless and efficient hotel oper... Show More
The Night Manager position at the Augusta Marriott represents a pivotal role responsible for ensuring seamless and efficient hotel oper... Show More
Job Requirements
- High school diploma or equivalent
- previous supervisory experience in hospitality preferred
- ability to work overnight shifts including weekends and holidays
- excellent interpersonal and communication skills
- proficiency with hotel management software and Microsoft Office
- strong problem-solving abilities
- ability to manage emergency situations
- commitment to guest satisfaction and security protocols
Job Qualifications
- Previous experience in a supervisory role within the hospitality industry, preferably in a hotel environment
- strong customer service skills with the ability to resolve guest issues and complaints effectively
- excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and external contacts
- proficiency in hotel management software and Microsoft Office applications
- sound judgment and decision-making abilities, especially in high-pressure situations
- availability to work overnight shifts, including weekends and holidays
- certification in CPR and first aid is desirable
Job Duties
- Greet guests upon arrival and assist with check-in/check-out procedures
- handle guest inquiries, requests, and complaints promptly and professionally
- ensure guest satisfaction by addressing any issues or concerns during the night shift
- monitor security cameras and patrol the premises regularly to ensure the safety of guests and staff
- respond promptly to any security incidents or emergencies, taking appropriate action as needed
- enforce hotel policies and procedures to maintain a secure environment for all
- oversee the night audit process, including reconciling daily transactions, preparing reports, and ensuring accuracy in billing
- coordinate with other departments to fulfill guest requests and resolve any operational issues that arise
- conduct routine inspections of hotel facilities to identify maintenance needs and address them accordingly
- supervise and support night staff members, including front desk agents, security personnel, and housekeeping staff
- provide training and guidance to ensure that team members perform their duties effectively and adhere to hotel standards
- foster a positive work environment and encourage teamwork and cooperation among staff members
- serve as the primary point of contact in case of emergencies, such as fire alarms, medical incidents, or natural disasters
- implement emergency procedures as outlined in the hotel's contingency plans, ensuring the safety of guests and employees
- communicate effectively with emergency services and management to coordinate response efforts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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