Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $65,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
Paid sick day
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company committed to providing exceptional guest experiences across its various hotel properties. Known for its dedication to quality, value, and amazing hospitality, Sonesta operates with a mission to wow every guest, team member, partner, and community it serves. The company embraces core principles such as Doing the Right Thing and Going Beyond, which guide its commitment to excellence and innovation in the hospitality industry. As an equal opportunity employer, Sonesta values diversity and inclusion, ensuring all qualified applicants receive fair consideration without any discrimination based on race, national origin, religion, age, color, sex, sexual orientation,... Show More
Job Requirements
- Associate's degree or equivalent from two-year college or technical school
- Six months to one year related experience and/or training
- Ability to communicate effectively with guests and associates
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to present information effectively in one-on-one and small group situations
- Appropriate professional appearance and demeanor
- Ability to lift and/or move up to 50 pounds
- Availability to work morning and evening shifts
- Strong interpersonal skills
- Bilingual skills preferred
Job Qualifications
- Associate's degree or equivalent experience
- Track record of delivering exceptional guest experience
- Strong communication skills
- Ability to present information effectively in one-on-one and small group situations
- Appropriate professional appearance and demeanor
- Knowledge of Opera and internet software preferred
- Ability to read and comprehend simple instructions and correspondence
- Bi-lingual communication skills a plus
Job Duties
- Act independently as MOD, covering morning and evening shifts
- Supervise all front office staff including front desk, communications, uniform services and concierge
- Offer MOD support to other unsupervised departments as needed
- Act as Travel pass champion
- Distribute minutes and conduct Manager's Meeting
- Oversee VIP arrivals
- Perform VIP escorts
- Act as Lobby Ambassador
- Track and follow up on in-house guest challenges
- Resolve guest related issues
- Liaison with other departments to ensure guest satisfaction
- Assist with post-stay guest follow up
- Perform Property rounds
- Act as Front Office representative during Pre-Cons
- Monitor and coordinate concierge requests
- Provide site tours of the hotel
- Deliver Passionate and Engaging Service to our Guests
- Build solid relationship with Colleagues
- Treat colleagues with respect and dignity
- Perform other duties as assigned
- Work in other areas of the hotel when needed to assist operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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