Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Diverse and Inclusive Work Environment
Job Description
Kimpton Hotels & Restaurants was founded in 1981 with a core belief in creating heartfelt, human connections that improve the lives of guests and employees alike. Originating from San Francisco, Kimpton established a new standard in boutique hotel hospitality by fostering an environment where genuine connections could flourish. This philosophy is embedded in every aspect of their operations, encouraging employees to bring their authentic selves to work and to actively enhance the guest experience through creativity, self-leadership, and passion for service.
As a front-line hospitality provider, Kimpton delivers an exceptional and unique workplace culture characterized by an irreverent, lively, a... Show More
As a front-line hospitality provider, Kimpton delivers an exceptional and unique workplace culture characterized by an irreverent, lively, a... Show More
Job Requirements
- High school diploma or equivalent
- Prior supervisory experience preferred
- Experience with Opera PMS
- Proficiency in Microsoft Office Suite
- Strong communication skills
- Ability to work flexible hours including nights and weekends
- Ability to handle stressful situations calmly
- Willingness to mentor and coach team members
Job Qualifications
- Prior experience in a supervisory role within hospitality
- Ability to work independently with strong decision-making skills
- Excellent interpersonal and diplomatic skills to manage difficult situations
- Proficiency with Opera Property Management System
- Competency in Microsoft Office Suite
- Strong leadership and mentoring capabilities
- Commitment to delivering exceptional guest service
Job Duties
- Provide quality guest service within hotel management guidelines
- Lead all front office operations including front desk, IRD, bell, door, and night audit
- Set and maintain high levels of guest service
- Support and mentor front office team members
- Assist with employee scheduling and coverage of sick calls or tardiness
- Address and communicate any issues from night audit shifts
- Meet or exceed guest service goals such as Mystery Shopper Survey levels
- Maintain operational supplies and budgets
- Monitor employee performance and ensure adherence to cash and credit handling procedures
- Mentor, coach, and counsel employees with proper documentation
- Ensure employees are posted at their stations and complete essential duties before departure
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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