Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $53,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
HHM Hotels is a recognized management company dedicated to excellence in the hospitality industry, overseeing a wide range of properties including mid-scale and luxury hotels. With a focus on delivering exceptional guest experiences and fostering professional growth, HHM Hotels has built a reputation for maintaining high standards of service, operational efficiency, and employee development. The company emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide all team members in their work and interactions. Known for managing properties that offer memorable stays to guests, HHM Hotels prioritizes quality, innovation,... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Previous front office experience in a supervisory or management capacity in a mid-scale or luxury property is required
- Restaurant experience required
- Light maintenance experience required
- Customer service and general computer experience required
- Property management software experience required
Job Qualifications
- Associate or bachelor’s degree preferred
- Previous front office supervisory or management experience in a mid-scale or luxury hotel
- Restaurant experience
- Light maintenance skills
- Strong customer service skills
- Proficient computer literacy including property management software
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests during the evening
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
- Provide strong lobby presence to assist front desk agents, restaurant and engineering staff
- Monitor and support the IHG Rewards program plus all food and beverage programs
- Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Create specific, measurable, achievable, realistic, and timely actionplans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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