Night Manager

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,000.00 - $53,000.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career development opportunities

Employee Discounts

Retirement Plan

Flexible Schedule

Job Description

This opportunity is with a reputable hotel that values high standards of service and hospitality, aiming to provide guests with an exceptional stay experience. The hotel operates with a clear commitment to core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This establishes a culture of respect, professionalism, and continuous improvement within the hotel, fostering an environment where employees are encouraged to deliver outstanding guest service and grow in their careers. As a hotel working in the hospitality industry, it strives to uphold brand standards and create welcoming environments for all... Show More

Job Requirements

Associate or bachelor’s degree preferred
Previous front office experience in a supervisory or management capacity in a mid-scale or luxury property
Restaurant experience required
Light maintenance experience required
Customer service and general computer experience required
Property management software experience required

Job Qualifications

Associate or bachelor’s degree preferred
Previous front office experience in a supervisory or management capacity in a mid-scale or luxury property
Restaurant experience
Light maintenance experience
Customer service experience
General computer experience
Property management software experience

Job Duties

Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests during the evening
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
Provide strong lobby presence to assist front desk agents, restaurant and engineering staff
Monitor and support the IHG Rewards program plus all food and beverage programs
Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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