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Night Laundry Guest Attendant - Miami Airport/Miami Springs
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Night Shifts
Benefits
Vision Insurance
401(k) savings plan
Employee assistance program (EAP)
Pay: From $16.00 per hour
401(k)
Employee assistance program
employee discount
flexible schedule
Life insurance
Job Description
ESA Management, LLC is a dedicated hospitality company committed to delivering exceptional guest experiences across its properties. Known for its comprehensive management of hotels that uphold high standards of cleanliness, safety, and guest service, ESA Management fosters an environment of professionalism and respect for both guests and associates. The company emphasizes equality and inclusion, ensuring every employee is treated fairly and with respect according to all applicable laws. With a focus on growth and guest satisfaction, ESA Management operates with the mission to make every stay memorable and comfortable, providing an environment where employees can thrive while contributing to the... Show More
Job Requirements
- High school diploma or equivalent
- One to three months related experience and/or training or equivalent combination of education and experience
- Ability to understand and communicate in English proficiently
- Ability to operate property management system technology
- Ability to complete routine reports and correspondence
- Ability to apply good judgment consistently
- Ability to lift and move laundry and dishes up to 25 pounds
- Ability to occasionally push or pull carts weighing up to 50 pounds
- Ability to work overnight shifts
- Willingness to comply with safety and security policies
- Ability to navigate the property and perform physical duties such as bending and reaching
- Willingness to work in various environmental conditions including moderate noise and occasional exposure to chemicals and weather
Job Qualifications
- Ability to understand and communicate in English proficiently to interact with guests and associates
- Must be able to operate the property management system technology
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to apply good judgment at all times
- While performing the duties of this job, the associate is regularly required to remain stationary
- navigate the hotel
- handle, reach, and detect objects, tools, and controls and detect scent and sounds
- Frequently required to lift and/or move laundry and dishes up to 25 pounds
- Occasionally must be able to push/pull carts weighing up to 50 lbs
- High School Diploma or General Education Degree (GED)
- or one to three months related experience and/or training
- or equivalent combination of education and experience
- English (Required)
Job Duties
- The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests
- The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures
- The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards
- Watch A Day in the Life video for Night Guest Laundry Attendant, https://vimeo.com/showcase/5180017/video/347336392
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates
- Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures
- Job functions to include processing all laundry in compliance with company standards
- This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains
- Job functions to include processing all dishware in compliance with company standards
- This includes but is not limited to washing, drying and packaging
- Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures
- Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards
- Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards
- Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities
- Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas
- Responsible for maintaining overall hotel cleanliness
- And any other duties as requested by the management team
- Requires the ability to work through all shift reports and performing the audit function when necessary and assigned
- Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to complete routine reports and correspondence
- Ability to deal with problems, address and solve guest-related issues
- Frequently required to bend and position self to access low areas
- Occasionally required to traverse heights and remain stabilize while doing so
- While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel)
- The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock
- The work environment will typically be at moderate to loud noise levels
- The associate may be asked to travel to help additional locations within a reasonable geography
- Overnight Shift (Required)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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