Hotel Management and Consulting logo

Night Guest Attendant

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Daily Pay access
Employee assistance program
Career growth opportunities

Job Description

WoodSpring Suites in Billings, MT is part of a well-established brand known for providing extended-stay accommodations that focus on comfort, convenience, and affordability. As a leading hotel chain specializing in extended stays, WoodSpring Suites offers fully equipped rooms with kitchenettes, ensuring guests have a home-like experience while traveling. The property in Billings stands out by combining quality service with a welcoming environment, catering to both business travelers and vacationers looking for flexible lodging options. This brand commitment to customer satisfaction and operational excellence has firmly positioned WoodSpring Suites as a preferred choice among travelers in the region.

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Job Requirements

  • High school diploma or equivalent
  • minimum one year customer service experience
  • ability to work overnight shifts independently
  • strong problem-solving skills
  • physical ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
  • ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs

Job Qualifications

  • Minimum of one year in customer service
  • hotel operations experience preferred
  • proficient computer skills
  • excellent communication skills
  • strong organizational, time management, and problem-solving skills
  • proactive in solving problems

Job Duties

  • Conduct regular physical inspections of the property throughout the night, ensuring safety and security
  • assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns
  • complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels
  • maintain a clean and organized laundry area
  • perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas
  • ensure cleaning supplies are stocked and distributed across the property
  • perform room preps for any rooms that housekeeping was unable to clear during day shift
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.