Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
friendly work environment
Job Description
The Omni Corpus Christi Hotel is a distinguished four-diamond hotel located in the vibrant downtown Marina District of Corpus Christi, Texas. This hotel is notable for its newly renovated rooms that offer spectacular views of the Corpus Christi bay, providing guests with a luxurious and scenic stay. Situated along 131 miles of the Texas coast, the hotel is ideally positioned to offer guests a vast range of water sports and recreational activities year-round, including sailing, swimming, snorkeling, and some of the world's best deep-sea fishing. The Omni Corpus Christi Hotel is a popular destination for both leisure and business travelers... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service
- proficiency with computer systems
- strong communication skills in english
- ability to handle multiple tasks efficiently
- capacity to work flexible hours including nights, weekends and holidays
- attention to detail and confidentiality
- ability to work under pressure and make quick decisions
Job Qualifications
- ability to clearly and pleasantly communicate both verbally and in writing in english with guests, management and co-workers, both in person and by telephone
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- previous cashiering experience is preferred
- previous guest relations training is preferred
- must be able to work flexible shifts, weekends, and holidays
Job Duties
- process guest check-ins and check-outs according to omni's moments of service and standard operating procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments/personnel
- maintain confidentiality of all guests and hotel information
- employ attention to detail to ensure security of guest room access
- understand and execute all omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- maintain guest history files on all guests
- accommodate room changes expediently
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolution
- follow up to ensure completion and guest satisfaction
- issue safe deposit boxes to guests and ensure security of key
- monitor, send and distribute guest faxes
- generate, print and distribute daily and weekly reports
- resolve discrepancies on the room status report with housekeeping
- maintain complete knowledge of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
- answer phones and assist guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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