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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Job Description
Universal Kids Resort is a renowned family-friendly hotel and resort destination, known for providing memorable stays for families and guests of all ages. Nestled in a vibrant tourism location, the resort embraces a welcoming, secure, and fun environment tailored especially for guests seeking a comfortable and enjoyable getaway. Universal Kids Resort is committed to upholding high standards of service, hospitality, and guest satisfaction while delivering exceptional amenities and experiences. The resort caters primarily to families, which influences its dedication to safety, attentiveness, and friendly service during all operational hours. As part of its core operational team, Universal Kids Resort values... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 months of hotel front desk or night audit experience
- Experience using Opera Property Management System preferred
- Ability to work overnight shifts independently
- Strong multitasking and communication skills
- Reasonable accommodation for disabilities available
- Consistent attendance
Job Qualifications
- Knowledge of hotel front office procedures and financial auditing processes
- Experience using the Opera Property Management System
- Ability to work independently overnight and multitask under minimal supervision
- Strong attention to detail, time management, and problem-solving skills
- Experience in hotel front desk operations or night audit roles preferably in a family-friendly or resort environment
- Commitment to professionalism and guest satisfaction
- Consistent attendance
Job Duties
- Accurately balance and audit all hotel revenue and transactions from the day using the Opera Property Management System following established standards and procedures
- Work independently with little supervision and communicate any significant issues or guest concerns within the Front Office team
- Prepare, compile, and distribute daily financial and operational reports including occupancy, revenue, arrivals, and departures for hotel leadership review
- Provide late-night front office operations support including check-ins, check-outs, and responding to guest needs or emergencies
- Assist with the Lost and Found program and returning items as directed
- Ensure integrity and accuracy of guest accounts by correcting discrepancies and processing adjustments in partnership with Front Office Management and Finance
- Monitor lobby and front desk areas to maintain a safe and secure environment during overnight hours and escalate issues to the Overnight Manager on Duty
- Participate in Environmental, Health and Safety responsibilities by following established UDX policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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