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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional Development
Job Description
Level5 Hospitality is a dynamic and innovative hotel management company that brings together a team of diverse experts committed to delivering world-class hospitality services. Known for its bold and refreshing approach, Level5 Hospitality integrates strong values, ethics, and integrity into its operations, ensuring an unparalleled experience for both guests and partners. The company emphasizes a high-touch, results-driven culture focused on collaboration, innovation, and creativity, establishing itself as a leader in the hospitality industry. With its comprehensive and proactive approach to hotel management, Level5 Hospitality is dedicated to continuously elevating the standards of guest service and operational excellence. They seek passionate... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Basic accounting and bookkeeping experience
- Proficient in Microsoft Office Suite or similar software
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
- Ability to remain stationary for long periods
- Ability to navigate the facility safely
- Ability to move objects up to 50lbs
- Adherence to safety requirements including use of personal protective equipment
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Basic accounting and bookkeeping experience
- Proficient in Microsoft Office Suite or similar software
- Excellent communication and organizational skills
- Knowledge of hotel front office operations
- Ability to work effectively during night shifts
- Strong problem-solving skills
- Customer service oriented with a high-touch service approach
Job Duties
- Perform all check in and check out tasks
- Complete the Night Audit checklist each shift
- Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
- Inform the General Manager or Front Office Manager of any problems that need immediate attention and/or action to all proper follow up
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Fulfill all Front Office functions during night shift
- Know emergency procedures and how to respond
- Complete daily reports, audit correspondence, as required by shift
- Receive and confirm credit cards for validity and acceptability
- Welcome guest upon their arrival and assign rooms
- Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Manage online and phone reservations
- Respond to clients complaints in a timely and professional manner
- Create incident reports for guest injuries/issues when required
- Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- Performs other related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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