Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
HRI Hospitality is a distinguished company specializing in hotel ownership and management with a remarkable reputation for restoring properties to their former glory and developing new build projects that become vibrant centers in urban communities. With a diverse portfolio of brands situated in exciting locations, HRI Hospitality is committed to providing warm welcomes and creating unforgettable experiences for guests, making it a prime destination for professionals seeking to grow their careers in the hospitality industry. The company embraces innovation and tradition, combining heritage and modern luxury to enhance guest experiences across all their properties.
One of HRI Hospitality's notable ... Show More
One of HRI Hospitality's notable ... Show More
Job Requirements
- High school diploma or GED
- 1 year experience in guest services or front desk role
- or 2-year degree in related field
- ability to communicate effectively in English verbally and in writing
- strong organizational and time management skills
- ability to work flexible schedules including night shifts
- capability to handle financial transactions accurately
- physical ability to stand or walk for extended periods
- ability to lift and move objects up to 50 pounds
- knowledge of hotel procedures and guest service standards
- proficiency with relevant computer systems
- maintenance of professional appearance and behavior
- adherence to confidentiality and company policies
- willingness to support team members and contribute to a positive work environment
Job Qualifications
- High school diploma or GED with 1 year experience in guest services or front desk
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- strong interpersonal and problem-solving skills
- excellent verbal and written communication skills in English
- ability to maintain confidentiality and professional appearance
- knowledge of hotel services and local area attractions
- ability to use hotel management software and handle financial transactions
- capacity to work flexible hours
- ability to lift up to 50 pounds occasionally
- customer service orientation with a calm and courteous demeanor
Job Duties
- Welcome and acknowledge each guest with a smile and friendly greeting
- address guests' service needs in a professional and timely manner
- engage guests in conversation about their stay and local attractions
- respond positively to guest questions and concerns using property-specific processes
- process all guest check-ins by confirming reservations and issuing room keys
- assign rooms according to guest preferences and property policies
- process all guest check-outs including express check-outs and resolve billing discrepancies
- coordinate closely with Housekeeping to track room readiness and report guest concerns
- run daily reports on arrivals, departures, and exceptions and audit daily receipt postings
- manage all payment methods and maintain accurate cashier and closing reports
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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