Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences. With a diverse portfolio of hotels, resorts, and serviced apartments, Sonesta prides itself on offering warm and personalized service to travelers across the globe. The company operates various types of properties ranging from luxury hotels to extended stay accommodations and urban properties, catering to a wide range of guests including business travelers, vacationers, and long-term visitors. Sonesta's brand philosophy centers on creating welcoming environments where guests feel valued and cared for, fostering loyalty and repeat business through consistent quality and attention to detail.
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Job Requirements
- High school diploma or equivalent
- one year of hotel experience or retail customer service preferred
- background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- physical ability to frequently stand up, bend, climb, kneel, and move about the facility
- ability to carry, lift or pull items weighing up to 50 pounds
- ability to stand for extended periods of time
- will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background in the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification
- valid driver's license
- physical ability to frequently stand, bend, climb, kneel, and move about the facility
- ability to carry, lift or pull items weighing up to 50 pounds
- ability to stand for extended periods
- willingness to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups
- process cancellations, revisions, and information updates
- up-sell rooms where possible to maximize revenue
- follow overall seasonal demand reservation strategy communicated by hotel management
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour by ensuring guests receive offered services and products
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- issue, control, and release guest safe-deposit boxes
- ensure guest special requests are fulfilled and proper delivery of guest services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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