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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
We are a reputable hospitality organization known for providing exceptional guest experiences and dedicated to upholding our Guiding Principles including Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus. Our company prides itself on genuine hospitality and a commitment to service excellence that goes beyond guest expectations. We focus on creating loyal relationships by delivering promises with accountability, attention to detail, integrity, and superior quality and service. As a growing hotel entity, we foster a dynamic workplace environment that promotes growth opportunities, training, and development for every team member. Our culture is... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hotel front desk or night audit preferred
- serve as manager on duty when required
- ability to work in multiple hotel departments to assist operations
- maintain favorable working relationships with associates
- excellent communication and guest service skills
- ability to promptly inform supervisors of issues
- strict adherence to company policies and procedures
- ability to maintain log books accurately
- must have open availability including weekends and holidays
- ability to lift and carry up to 50 pounds
- physical stamina to be in motion throughout shift
Job Qualifications
- excellent communication skills
- strong organizational skills
- proficiency in Microsoft Excel and Word
- advanced knowledge of property management software systems
- working knowledge of switchboard and telephone etiquette
- demonstrated ability to provide superior guest service
- ability to resolve conflicts and negotiate effectively
- teamwork and interpersonal skills
- flexibility to work nights, weekends, and holidays
- physical ability to stand for extended periods and lift up to 50 pounds
Job Duties
- participates in the prompt and courteous check in and checkout of guests
- provide gracious and efficient telephone service as it relates to general PBX calls
- calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests
- responds to guests’ requests promptly, efficiently, and courteously
- communicates effectively
- arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- resolve conflicts and negotiate effectively
- demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- properly processes guest’s mail, messages, packages, and wake up calls
- provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- in oversold situations, make accommodations for “walked” guests
- ensure wake up calls are delivered in a timely fashion
- deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc
- ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- accurately close shift by getting appropriate approval signatures and authorization codes
- verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- makes corrections as necessary
- completes the nightly processing sequence to close the current day’s sales
- transmits the credit cards nightly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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