You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Creating memorable experiences one guest at a time
Opportunities to give back to the community
Job Description
This job opportunity is offered by a reputable hotel that prides itself on delivering exceptional hospitality and genuine service to its guests. As a recognized name in the hospitality industry, the hotel emphasizes a company culture and guiding principles that focus on Associate Engagement, presentation, driving guest loyalty, ensuring financial success, and fostering a community and global focus. The organization is committed to providing an unforgettable experience by creating loyal relationships through delivering promises with accountability, attention to detail, integrity, and superior quality service. With a strong reputation for exceeding guest expectations, the hotel offers an inclusive and cooperative working... Show More
Job Requirements
- Serve as manager on duty when required
- Working in other areas of the hotel when needed to assist operations
- Inform immediate supervisor promptly and fully of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
- Working knowledge of Microsoft Excel and Word
- Advanced working knowledge of property management software systems
- Working knowledge of switchboard and telephone etiquette
- Excellent communication, organizational and guest service skills required
- At all times project a favorable image of the hotel to the public
- Perform other duties as assigned, requested, or deemed necessary by management
- Must have open availability work weekends and holidays
- Ability to bend, lift, kneel, and be in motion for the full day
- Must be able to move continuously during work hours and able to lift and/or carry 50 pounds
Job Qualifications
- High school diploma or equivalent
- Proven experience in front desk or night audit roles in the hospitality industry
- Advanced working knowledge of property management software systems
- Working knowledge of Microsoft Excel and Word
- Strong communication skills
- Excellent guest service skills
- Ability to work independently and as part of a team
- Knowledge of switchboard and telephone etiquette
- Ability to handle multiple tasks efficiently
- Proven conflict resolution and negotiation skills
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- Provide gracious and efficient telephone service as it relates to general PBX calls
- Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests
- Responds to guests’ requests promptly, efficiently, and courteously
- Communicates effectively
- Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- Stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- Resolve conflicts and negotiate effectively
- Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- Properly processes guest’s mail, messages, packages, and wake up calls
- Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- In oversold situations, make accommodations for “walked” guests
- Ensure wake up calls are delivered in a timely fashion
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- Accurately close shift by getting appropriate approval signatures and authorization codes
- Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- Completes the nightly processing sequence to close the current day’s sales
- Transmits the credit cards nightly
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All