Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Night Shifts
Benefits
Paid vacation
Sick Time
Holidays
discounted room rates
Diversity, equity and inclusion environment
Job Description
Aparium Hospitality Services is a distinctive and innovative hotel brand dedicated to redefining the hospitality experience by emphasizing People, Place, and Character. The brand blends the expertise typical of large hospitality corporations with the personal charm and intimacy of boutique hotels, creating unique lodging experiences in vibrant, smaller markets. Aparium Hospitality’s commitment to community and culture is showcased in its standout property, The Hewing Hotel, located in Minneapolis’ lively North Loop neighborhood, also known as the Warehouse District. This historic location ties the hotel deeply to the local culture, creating a personalized stay for every guest that reflects the area's... Show More
Job Requirements
- Passion for the people, place and culture of our community
- Strong reading, writing and oral proficiency in the English language
- Minimum of one year of experience in a guest services is preferred
- Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc.
- Ability to work at a computer for a majority of an eight hour shift
- Ability to lift to 50 lbs. for handling guest luggage
- Ability to push or pull a cart carrying up to 150 lbs.
- Ability to stand or walk up to 100% of an eight hour shift
- Ability to work in a dog-friendly work environment
- Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am
Job Qualifications
- Minimum of one year of experience in guest services is preferred
- Strong reading, writing and oral communication skills in English
- Proficiency with Microsoft Excel and Word
- Experience using POS systems and property management software
- Ability to handle administrative tasks accurately and efficiently
- Knowledge of auditing principles and front office operational procedures
- Ability to provide excellent customer service and resolve guest issues
- Ability to work overnight shifts
- Strong attention to detail and organizational skills
Job Duties
- Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
- Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
- Interact with guests in the lobby
- Ensure the lobby and public spaces remain neat and tidy
- Provide recognition to repeat guests
- Maintain and adhere to hotel policies regarding a cash bank and make daily deposits with accurate report of receipts daily
- Post room charges and taxes to guest accounts
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- Transfer charges and deposits to master accounts
- Check to see that all charges are assigned to the appropriate departments
- Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated into PMS system
- Verify that all charges posted from the POS software had reached the correct guest folios and that nothing is missing
- Verify all account postings and balances
- Verify that room rates are correct and post those rates to guest accounts
- Monitor the current status of coupon, discount and other promotional programs
- Track room revenues, occupancy percentages and other front office statistics
- Prepare a summary of cash, check and credit card activities
- Check figures, postings and documents for accuracy
- Record, store, access and/or analyze computerized financial information
- Follow the end of day/night audit checklist
- Demonstrate complete knowledge of emergency procedures
- Balance the day’s charges, making corrections as necessary
- Perform wake-up calls
- Run end of day process in property management software (PMS)
- Understand principles of auditing, balancing and closing out accounts
- Know how to operate PMS and other front office equipment
- Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed
- Report any guest issues to Hotel Management
- Complete all incident reports from the overnight hours in a timely manner and report up to all required channels
- Handle all guest issues with care, utilizing the Aparium service basics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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