Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
health benefits
Nonstop Health benefits program
Paid vacation
Pay on Demand
401K Savings Plan
Team member discount program
Job Description
River Terrace Inn is a distinguished hotel located in the vibrant heart of Napa Valley, offering guests an unparalleled blend of comfort, luxury, and scenic beauty along the Napa River waterfront. This 114-room property is thoughtfully designed to provide a serene and welcoming atmosphere for visitors exploring the rich gastronomy and wine culture of the region. The hotel features a modern fitness center, the well-loved ALBA Restaurant, and is conveniently situated within walking distance of major attractions including the Culinary Institute of America, Oxbow Public Market, and the Napa Valley Wine Train. As part of the Noble House Hotels &... Show More
Job Requirements
- Prior experience as a night auditor
- ability to operate various office equipment including computer, phone, copier, and printer
- ability to compile facts and figures and analyze moderately complex mathematical calculations
- good written and verbal communication skills
- maintain warm and friendly demeanor
- maintain composure and objectivity under pressure
- exceptional telephone and guest relations etiquette
- maintain a high degree of confidentiality
- willingness to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- Prior experience as a night auditor
- ability to think clearly, multitask, remain calm, and resolve problems using good judgment
- ability to perform job functions with attention to detail, speed, and accuracy
- prioritize and organize work effectively
- maintain a high level of confidentiality
- work cohesively with coworkers as part of a team
- motivator and engager of team members
- excellent written and verbal communication skills
- proficiency with computerized hotel systems and software such as MS Excel and MS Word
Job Duties
- Audit, balance, and report on various hotel areas including food and beverage outlets and rooms/front desk
- act as Manager-On-Duty during overnight shift handling complaints and responding to emergencies
- ensure compliance with all management procedures and guidelines
- handle guest complaints, noise issues, credit problems, guest relocations, and rejection of undesirables
- respond calmly and effectively to hotel emergencies coordinating with staff
- perform Front Desk Agent duties including express checkouts when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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