Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
This job opportunity is with a well-established hotel company focused on delivering exceptional guest services and hospitality experiences. The company operates in the competitive hospitality industry, offering accommodations, amenities, and a welcoming environment to travelers and guests. Known for its commitment to quality and customer satisfaction, this organization values professionalism, friendliness, and efficient service in all its employee interactions. The hotel aims to ensure every guest enjoys a comfortable stay by providing prompt attention to their needs and seamless service throughout their visit.
The position available is a Front Desk Guest Services Representative, a vital role responsible for the initi... Show More
The position available is a Front Desk Guest Services Representative, a vital role responsible for the initi... Show More
Job Requirements
- High school diploma
- prior hospitality experience preferred
- strong English communication skills
- proficient computer skills
- ability to perform basic arithmetic calculations accurately
- ability to remain calm under pressure
- willingness to work varying schedules
- good physical stamina
- compliance with company rules and standards
Job Qualifications
- High school diploma required
- college experience preferred
- prior hospitality experience preferred
- ability to use a calculator for moderately complex calculations
- effective communication skills in English both verbally and in writing
- ability to use moderately complex computer systems
- ability to stand and move throughout the front office area
- visual and hearing ability to detect emergency situations
- aptitude for dealing with customers tactfully and patiently
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- complete the registration process including inputting and retrieving information from a computer system
- confirm guest information such as number of guests, length of stay, and room rate
- code electronic room keys
- provide welcome folders with room keys and coupons
- handle payment transactions including credit card verification, cash handling, and posting charges
- complete checkout process including closing guest accounts and ensuring satisfaction
- promptly answer telephone calls and manage messages
- field guest complaints and negotiate resolutions
- remain calm during emergencies and heavy activity
- summon bell service assistance
- provide safety deposit box services
- operate fax machine and photocopier
- perform duties in other guest service areas as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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