Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
Athena Hospitality is a distinguished hotel management company known for delivering exceptional guest experiences and high standards of service across its diverse portfolio of properties. With a commitment to operational excellence and guest satisfaction, Athena Hospitality emphasizes comprehensive training, employee development, and maintaining a positive work environment. Their hotels pride themselves on creating welcoming atmospheres and providing personalized services that meet the needs and expectations of each guest, making them a respected name in the hospitality industry. The company typically operates in various locations, managing multiple hotel brands that cater to business travelers, tourists, and families alike, ensuring every guest... Show More
Job Requirements
- High School diploma or equivalent
- Minimum 1 year progressive experience in hotel or related field
- Ability to work overnight shift from 11 pm to 7 am
- Proficiency with Windows operating systems and front desk computer systems
- Strong problem-solving and troubleshooting skills
- Ability to handle financial data accurately
- Effective communication and customer service skills
- Ability to work independently with minimal supervision
- Capacity to maintain composure under pressure
- Physical ability to stand and walk up to 50% of the shift and lift up to 45 lbs
- Willingness to follow all security and emergency procedures
Job Qualifications
- At least 1 year of progressive experience in a hotel or related field
- High School diploma or equivalent
- Ability to work independently with minimal supervision
- Problem solve and troubleshoot guest issues and respond to emergencies
- Proficient in Windows operating systems, company approved spreadsheets and word processing
- Ability to work well in stressful, high-pressure situations
- Ability to work with and understand financial information and basic arithmetic
- Ability to work in a self-managed environment
- Effective listening and communication skills
- Maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly service-oriented manner
- Maintain regular attendance in compliance with Athena Hospitality standards
- Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day's work including movie revenue, telephone postings, valet, laundry, servers and desk agent's paperwork
- Maintain cashiering responsibilities as per Front Office procedures
- Fulfill all Front Office functions between 11 pm and 7 am
- Follow up to ensure periodic checks by the Midnight House Attendant of building and guest corridors
- Handle and follow through on all guest requests during the overnight shift
- Maintain proper record keeping according to Athena Hospitality standards
- Complete initial direct bills daily and place on the Property Accountant's desk with all folio/banquet check back-up
- Have a working knowledge of security procedures
- Prepare and distribute the Daily Flash Report as needed
- Transfer master or house accounts as necessary
- Distribute work as directed by SOPs
- Train new Night Auditors as requested
- Assign delivery of newspapers and Express Check-Outs
- Ensure nightly walk-through includes removal of room service trays and straightening of pool and Jacuzzi areas
- Complete miscellaneous duties such as resetting Food and Beverage P.O.S. and preparing daily revenue summary
- Perform duties assigned by Guest Services Manager or management
- Maintain proper telephone switchboard operation and meet performance standards
- Assist in emergency procedures as required
- Handle check-ins and check-outs courteously and efficiently
- Operate all relevant aspects of the Front Desk computer system
- Use proper two-way radio etiquette
- Maintain up to date knowledge of property amenities, events and local attractions
- Support coworkers and maintain overall cleanliness and safety
- Be familiar with breakfast operation and assist when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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