Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
wellness reimbursement
hotel discounts
Job Description
Hyatt is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional service and fostering genuine connections between associates and guests. At Hyatt, the core belief is that guests choose their hotels not just for comfort, but because of the caring and attentive associates passionate about creating meaningful experiences. Within this prestigious network is Alila Napa Valley, a Forbes-rated luxury resort nestled in the scenic heart of California’s famed wine country. This resort is a sanctuary of sophistication and tranquility, offering world-class amenities and personalized service that caters to the discerning traveler. It is a... Show More
Job Requirements
- Ability to work overnight shifts exclusively
- Ability to stand for extended periods and move throughout the property
- Capable of lifting, pushing, or pulling up to 25 pounds as needed
- Frequent use of computer systems, phones, and standard office equipment
- Must be able to work indoors in a front of house environment with constant guest interaction
Job Qualifications
- One year previous experience in front desk or guest services in luxury hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Positive, professional attitude and commitment to exceptional service
- Willingness to learn and grow within a luxury hospitality setting
Job Duties
- Welcome guests and assist with check-in/check-out procedures
- Respond to guest inquiries and requests in person and over the phone with professionalism and care
- Share accurate information about resort amenities, services, and local attractions
- Maintain a clean, organized, and inviting front desk area
- Complete night audit duties
- Assist with valet as needed
- Collaborate with other departments to ensure timely guest service
- Support front office procedures including billing and administrative tasks
- Provide concierge-level assistance when needed
- Overnight scheduling, including weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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