Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.75
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
competitive hourly wage
Shift Differentials
employee perks
Dental Insurance
Retirement Plan
Job Description
Our hotel is a premier hospitality establishment committed to delivering exceptional guest experiences through outstanding service and impeccable operational standards. Situated in a vibrant location with a diverse clientele, we pride ourselves on creating a welcoming and secure environment for every guest, ensuring comfort, convenience, and satisfaction across all levels of our service offerings. As a recognized leader in hospitality, we emphasize the professionalism, skill, and dedication of our staff to uphold our reputation and meet the dynamic needs of travelers and visitors at all hours.
The Night Auditor position is a crucial overnight role within our front desk ope... Show More
The Night Auditor position is a crucial overnight role within our front desk ope... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel front desk or guest service experience required
- Ability to stand or sit for extended periods during night shift
- Ability to lift and carry up to 25 pounds
- Ability to work overnight shifts including weekends and holidays
- Proficiency with property management systems preferred
- Strong attention to detail
- Excellent communication skills
- Ability to work independently
- Basic math and accounting skills
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree in Hospitality, Business, or related field preferred
- Previous experience in hotel front desk or guest services role
- Experience with property management systems (PMS) preferred
- Experience with cash handling, auditing, and report preparation
- Strong attention to detail in reviewing financial records and guest accounts
- Excellent communication and customer service skills
- Ability to work independently and multitask efficiently
- Proficient in basic math and accounting procedures
- Ability to resolve issues and make independent decisions during overnight shifts
- Strong organizational skills and ability to prioritize tasks
Job Duties
- Review and reconcile daily transactions, including guest charges, payments, and adjustments
- Ensure all charges are posted correctly to guest accounts including room charges, taxes, and additional services
- Verify and balance cash drawer and prepare daily financial reports including revenue and occupancy statistics
- Process and complete night audit in the property management system (PMS) ensuring accuracy and proper documentation
- Identify and correct discrepancies in guest accounts or financial records
- Greet guests during the night shift providing a warm and professional check-in experience
- Handle late check-ins and check-outs ensuring guest information is entered correctly into the PMS
- Provide guests with information regarding hotel amenities, services, and emergency procedures
- Address guest requests or concerns promptly and professionally during the night shift
- Respond to guest inquiries and concerns in a professional and friendly manner
- Handle phone calls and walk-in guests providing information and assistance
- Resolve issues or complaints during the night shift ensuring guest satisfaction
- Communicate important information to other departments regarding guest needs or requests
- Monitor hotel security system ensuring safety and security of guests and property overnight
- Perform regular walk-throughs of hotel facilities checking for safety hazards or maintenance issues
- Follow emergency procedures in event of a crisis such as fire alarms, medical emergencies, or guest disturbances
- Ensure front desk area is secure and properly manage keys and guest information
- Prepare and distribute reports for management including revenue, guest check-in/check-out statistics, and incidents
- Maintain accurate guest records and document special requests or comments
- Review hotel occupancy for the following day and assist with reservations, cancellations, and updates
- Prepare the hotel for the morning shift ensuring readiness for next day operations
- Assist with light housekeeping duties such as stocking the front desk and maintaining lobby cleanliness
- Support night team with additional tasks such as guest services or administrative duties
- Participate in training and development of other night staff or front desk personnel as needed
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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