Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.81 - $18.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Our company is a well-established hotel committed to providing exceptional hospitality services to our guests. With a dedication to quality and customer satisfaction, we have built a reputation for a welcoming atmosphere, comfortable accommodations, and outstanding service. As a part of the hospitality industry, we strive to maintain high standards in every aspect of hotel operations, ensuring a memorable stay for all guests. We are currently seeking a skilled and experienced Night Auditor to join our dynamic front office team. This employment opportunity is suited for individuals prepared to work during the night shift and contribute to smooth hotel operations... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year experience as a night auditor
- Minimum of 3 years experience in hotel front office roles
- Willingness to work the night shift
- Proficient with property management systems
- Strong communication skills
- Professional appearance and demeanor
- Ability to handle guest complaints effectively
- Good team player
- Ability to operate front office equipment
- Attention to detail
Job Qualifications
- High school diploma or higher-level education
- Minimum of 1 year experience as a night auditor
- Minimum of 3 years hotel front office experience
- Proficient in Brands property management system and Quore Property Management System
- Skilled in using Simple Hotel property data system
- Good understanding of hotel operating procedures
- Ability to train front desk personnel on property management systems
- Effective communication skills
- Ability to supervise and coordinate staff
- Knowledge of Chart of Accounts
- Experience handling guest complaints
- Familiarity with processing reservations
- Courteous and professional demeanor
Job Duties
- Ensure proper completion of all front office and night audit duties
- Direct and coordinate the activities of all night shift staff
- Effectively analyze the days operating results and perform daily assigned duties
- Conduct the night audit in accordance with the Greens standards
- Prepare operations analysis and reporting including accounts payable
- Manage accounts receivable and direct billing
- Complete end of day statistics and labor hours reports
- Generate Greens Splash Report and front office room inspection reports
- Conduct competition survey and newspaper review for lead generation
- Produce operations statistics report including labor cost per room
- Ensure proper appearance of the lobby and all public areas including the complimentary breakfast area
- Act as the Manager on Duty during the night shift
- Review front office communications logs
- Supervise delegated responsibilities and follow up
- Use front office equipment such as credit card machine, copier, and fax
- Inform the General Manager of any unique situations or unusual developments in front office operations
- Handle guest complaints effectively
- Process reservations through various channels
- Promote goodwill by being courteous, friendly, and helpful to guests and associates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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