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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Free parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This esteemed hospitality company operates luxury hotels and award-winning restaurants, all rooted in authentic storytelling and exceptional service. The group prides itself on fostering community pride, caring deeply for its guests, team members, and neighborhoods alike. With a strong commitment to delivering seamless guest experiences, Heritage Hotels & Resorts has created a supportive and people-first culture that thrives on independent leadership and a shared passion for excellence in hospitality. The company’s dedication to authenticity and community engagement makes... Show More
Job Requirements
- Strong knowledge of hotel software and property management systems
- excellent verbal and written communication skills
- proven leadership and decision-making ability in a hotel environment
- strong analytical and problem-solving skills
- ability to multitask and remain focused during independent overnight operations
- high level of attention to detail and organizational discipline
- demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations, including resolving guest concerns with minimal supervision
- experience maintaining a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents during overnight hours
- ability to perform light housekeeping and facility support tasks such as restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day's operations
- availability to work overnight shifts, weekends and holidays
- high school diploma or equivalent required
- hospitality experience preferred
Job Qualifications
- High school diploma or equivalent
- hospitality experience preferred
- strong leadership and decision-making abilities
- excellent verbal and written communication skills
- strong analytical and problem-solving skills
- demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations
- experience maintaining a safe and secure environment overnight
- ability to multitask and remain focused during independent overnight operations
- high level of attention to detail and organizational discipline
Job Duties
- Work under the direction of the Guest Experience Manager
- maintain a positive and professional approach with employees, coworkers and guests
- serve as the accountable managerial presence overnight and remain visible and accessible to guests and staff
- communicate regularly with property leadership regarding job assignments and workflow requirements
- monitor and safeguard property financials daily
- collaborate with on-property leadership and the Accounting Department to ensure expenses and revenues are accurately recorded in the general ledger
- ensure compliance with all legal, safety, operational, labor and Heritage standards
- close daily business for all outlets and post accurate daily totals
- balance room charges with company systems and Property Management Systems
- perform daily system backups and initiate system maintenance when necessary
- balance daily credit card transactions and transmit settlements through the Property Management System
- identify discrepancies, notify appropriate outlets and document all variances
- ensure proper distribution and secure filing of all daily financial and operational reports
- act as Manager on Duty as required
- support special projects assigned by the GEM/AGM/GM
- protect company assets and maintain confidentiality of proprietary, client and guest information
- maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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