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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a prominent company in the hospitality industry known for its fully integrated approach to hospitality services and its commitment to outstanding client service. With a team made up of some of the best talent in the industry, Driftwood Hospitality Management operates numerous properties, each dedicated to providing exceptional guest experiences. The company culture empowers associates to take initiative and be proactive, contributing meaningfully to the success of their respective properties through well-defined strategies and objectives. Driftwood Hospitality Management is deeply committed to maintaining a diverse and inclusive workplace, ensuring equal employment opportunities for all qualified candidates... Show More
Job Requirements
- Knowledge of accounting operations including accounts receivable and accounts payable
- Basic mathematical skills
- Ability to operate a 10-key by touch
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner
- Ability to listen, demonstrate empathy, and provide positive proactive solutions
- Ability to access and accurately input information using a moderately complex computer system
- Ability to read, write, and speak English sufficiently to communicate and understand employees and guests
- Excellent telephone etiquette skills
- Hearing and visual ability to observe and detect signs of emergency situations
- Ability to stand and move throughout front office
- Ability to lift up to 25 pounds
- Occasional twisting, bending, stooping, reaching, standing and walking
- Frequent talking, hearing, seeing and smiling
Job Qualifications
- Knowledge of accounting operations including accounts receivable and accounts payable
- Basic mathematical skills
- Ability to operate a 10-key by touch
- Ability to deal with guest and employee concerns in a friendly and positive manner
- Ability to input information accurately using a moderately complex computer system
- Ability to read, write and speak English sufficiently to communicate with employees and guests
- Excellent telephone etiquette skills
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier
- Run audit reports/journals
- Make corrections and adjustments and handle all computer problems that might occur throughout their shift
- Input revenue, expenses, allowances onto the PC to generate daily reports, such as Guest Ledger Summary and Daily Restaurant Summary
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
- Perform other duties and responsibilities asked by the Controller and Assistant Controller based upon department needs
- Ensure all reports and backup vouchers are complete and filed properly
- Ensure all necessary copies of documents, backup, and reports of daily work are distributed to proper personnel (A/R, A/P, Payroll)
- Review and correct discrepancies in the Front Desk System
- Coordinate with front desk and restaurants/bars closing to facilitate smooth operation of file maintenance and reset of system totals
- Greet customers immediately with friendly and sincere welcome
- Use positive and clear speaking voice
- Listen to understand requests
- Respond with appropriate action and provide accurate information such as outlet hours and local attractions
- Complete registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate
- Make appropriate selection of rooms based on guest needs
- Code electronic keys, certificates, and coupons as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash
- Make change and balance as assigned house bank
- Accept and record vouchers, travelers’ checks, and other forms of payment
- Perform accurate, moderately complex arithmetic functions using calculator
- Post charges to guest rooms and house accounts using computer
- Promptly answer telephone using positive and clear English communication
- Input messages into computer
- Retrieve messages and communicate content to guest
- Retrieve mail, small packages and facsimiles as requested
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor/manager
- Report accidents, injuries, near-misses, property damage or loss to supervisor/manager
- Provide for a safe work environment by following all safety and security procedures and rules
- Maintain neat, clean and well-groomed appearance as outlined in team member handbook
- Assist other Front Desk Personnel when needed
- Perform any related duties as requested by supervisor/manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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