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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading family-oriented resort company renowned for providing immersive and memorable experiences through its indoor water parks and hospitality services. With numerous locations across North America, Great Wolf is committed to delivering exceptional guest experiences by combining top-notch amenities, family-friendly entertainment, and a dedicated staff that fosters a welcoming and fun environment. The company's culture emphasizes growth, learning, inclusivity, and work-life balance, making it a sought-after employer in the hospitality industry. Employees at Great Wolf enjoy a supportive workplace with opportunities for career advancement, continuous education through Great Wolf University, and participation in various wellness and diversity... Show More
Job Requirements
- High school diploma or equivalent education/experience
- Strong basic math skills (addition, subtraction, division, multiplication)
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Job Qualifications
- High school diploma or equivalent education/experience
- Previous experience demonstrating strong customer service
- Prior experience with OPERA is preferred
- Previous experience balancing financial transactions is desired
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Job Duties
- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to rooms by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found to the housekeeping department
- Prints appropriate reports and distributes to management
- Prints or emails express check out folios to be distributed by security to departures
- Completes Manager on Duty training
- Assists accounting in the completion of researching any out of balance amounts each night
- Batches credit cards and gift cards, researches variance each night
- Ensures operating systems (Micros and OPERA) balance each night
- Researches any balances in PI accounts nightly and checks them in and out each night
- Organizes credit card receipts by type nightly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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