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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.75 - $18.25
Work Schedule
Night Shifts
Benefits
Competitive hourly pay
Hilton Team Member travel program
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Training and development opportunities
Career advancement opportunities
Job Description
Hampton Inn & Suites Stephenville, TX is a well-established hotel that is part of the Hampton Inn brand, renowned for providing comfortable and reliable accommodations to travelers. The hotel operates with a focus on quality guest experiences and upholds the high standards synonymous with the Hampton Inn name. Located in Stephenville, Texas, this property offers a welcoming atmosphere, modern amenities, and convenient services designed to meet the needs of business and leisure travelers alike. Hampton Inn & Suites prioritizes guest satisfaction, operational excellence, and a professional work environment for its team members. The establishment is committed to delivering exceptional service... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service roles preferred
- Basic understanding of financial auditing and accounting principles
- Ability to operate hotel property management systems
- Strong attention to detail
- Good communication skills
- Ability to work overnight shifts
- Must be able to stand for long periods
- Ability to lift up to 25 pounds occasionally
Job Qualifications
- Previous hotel or customer service experience preferred
- Night audit experience a plus
- Strong attention to detail and accuracy in financial tasks
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer proficiency
- Experience with hotel PMS preferred (ONQ or similar)
- Must be able to stand for long periods and perform occasional lifting up to 25 lbs
Job Duties
- Greet, check-in, and check-out guests in accordance with Hampton brand standards
- Provide exceptional service by responding promptly and professionally to guest inquiries, requests, and concerns
- Monitor hotel safety and security during overnight hours, including routine property walks
- Manage incoming calls, reservations, wake-up calls, and guest messages
- Maintain a clean, organized, and welcoming lobby and front desk area
- Complete nightly audit tasks, including balancing revenue and verifying daily transactions
- Run and review audit reports, identify discrepancies, and correct errors
- Post room and tax charges, adjustments, and payments accurately
- Prepare and distribute daily management reports
- Ensure compliance with Hampton Inn brand standards, accounting policies, and internal controls
- Prepare breakfast area setup for morning shift as needed
- Support other departments by communicating any issues from the overnight shift
- Follow all safety, security, and emergency procedures
- Assist with inventory of front desk supplies when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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