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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn in Dunn, North Carolina, is part of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a robust portfolio featuring 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. The company’s footprint includes a wide range of properties operating under nine Marriott brands and eight Hilton brands, alongside several unflagged independent hotels. With offices in key major cities such as New York City, Dallas, Chicago, and Richmond, Virginia, MCR has developed a reputation for quality, innovation, and outstanding service in the hospitality industry. Recognized as one of... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude
- Ability to follow guidelines
- Ability to handle pace and pressure
- Listening, conflict resolution skills
- Communication skills
- Hospitality and guest service orientation
- Age 18 or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift worked
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in hospitality or related consumer-facing field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under stressful and high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve all guests
- Ability to work varied schedules including nights, weekends, and holidays
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a welcoming experience
- Contribute to great guest satisfaction scores by collaborating with team members
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests warmly while cleaning
- Complete all operational checklists with 100% accuracy and on time
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willing attitude to exceed role expectations
- Collaborate with team to create a welcoming environment
- Complete all hotel audit-related reports punctually
- Follow overnight security protocols including locking exterior entrances
- Manage procedures for late arriving guests
- Handle safety and security issues according to protocol
- Receive and document incoming mail as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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