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Job Overview
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Our esteemed establishment is a well-regarded hotel dedicated to delivering exceptional hospitality and accommodation experiences to our guests. This hotel is known for its commitment to quality service, comfortable lodging, and a welcoming atmosphere that appeals to both leisure and business travelers. We pride ourselves on maintaining a professional and courteous environment for our guests, ensuring their stay is pleasant and memorable. As part of our dedication to excellence, we are seeking a Night Auditor who will play a crucial role in our front desk operations, serving as both a guest service ambassador and an integral team member responsible for... Show More
Job Requirements
- high school diploma or equivalent
- experience in hotel front desk or night audit duties preferred
- strong customer service orientation
- ability to work overnight shifts
- excellent communication skills
- proficiency in Microsoft Office and hotel management software
- basic math skills
- ability to apply safety and security policies
- capacity to handle guest complaints and resolve conflicts
- maintain confidentiality
Job Qualifications
- high school diploma or equivalent
- prior experience in hotel front desk or night audit role preferred
- strong customer service skills
- excellent communication and interpersonal skills
- ability to multi-task and problem-solve
- basic financial and math skills
- familiarity with hotel industry policies and procedures
- proficiency with computer systems including Microsoft Office
- knowledge of safety and security protocols
- ability to handle confidential information
Job Duties
- greet and register guests
- provide outstanding guest service during their stay
- complete night audit reports
- balance accounts including house accounts and credit cards
- settle guest accounts upon completion of stay
- handle reservations and modifications
- perform hotel operator and concierge duties
- conduct security walks at least four times per shift
- set up lobby coffee service and breakfast if applicable
- resolve guest complaints professionally
- communicate effectively with guests and team members
- perform basic math and understand financial information
- implement safety and security policies
- complete required training on security, alcohol, health and safety
- coordinate with other departments on room status and repairs
- use persuasive selling techniques to promote rooms and marketing programs
- manage front desk responsibilities including cash control, deposits, phone system operation, and scheduling wake-up calls
- administer key control
- process lost and found items
- operate computer equipment including Microsoft Office
- assist in training new staff
- participate in creating a positive work environment
- understand hotel products and services
- perform other assigned duties
Job Location
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