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Job Overview
Compensation
Hourly
Range $19.00 - $19.50
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
performance bonuses
Job Description
The hiring establishment is a full-service hotel that emphasizes exceptional guest service and operational excellence. This hotel is dedicated to providing a warm and efficient front office experience while seamlessly coordinating with back office operations and various hotel departments such as housekeeping, food and beverage, accounting, engineering, and security. The hotel prides itself on maintaining a welcoming atmosphere for guests, visitors, and external partners like limousine services and tour company representatives. Employees play a pivotal role in representing the hotel’s brand values during every guest interaction and operational procedure.
The role being offered is for a Front Office Receptio... Show More
The role being offered is for a Front Office Receptio... Show More
Job Requirements
- High school diploma
- ability to compute accurate mathematical calculations
- clear and pleasant communication skills in English
- ability to provide legible communication and directions
- ability to input and access data in computer systems
- ability to remain calm and courteous under pressure
- ability to maintain confidentiality of guests and hotel information
- ability to focus on guest needs
- ability to work cohesively with other departments
- ability to remain stationary at assigned post for extended periods
Job Qualifications
- High school graduate
- some college or hospitality training preferred
- previous front office receptionist experience preferred
- cashiering experience preferred
- knowledge of computers
- fluency in Spanish, French, or Japanese preferred
- previous auditing or statistician experience preferred
- strong mathematical skills
- clear and pleasant communication in English
- ability to provide legible written communication
Job Duties
- Check in and check out guests courteously and efficiently
- process all payments according to hotel requirements
- provide information to guests and visitors
- maintain guest history files
- handle VIP arrivals and communicate pertinent guest information
- compile and run timely accurate reports
- maintain hotel computer systems
- answer and relay telephone messages
- accommodate guest requests and complaints courteously
- perform audit report procedures and cash handling
- coordinate with hotel departments for guest services
- assist with reservations and concierge functions as needed
- maintain security and confidentiality of guest information
- support smooth front office operations by following established policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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