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Job Overview
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
This hotel is a well-established hospitality provider committed to delivering exceptional service and comfort to its guests. Known for its welcoming environment and attention to detail, the hotel continuously strives to exceed guest expectations. The establishment offers a variety of services including accommodations, dining, and recreational facilities designed to create memorable experiences for travelers and visitors. As a key player in the hospitality industry, this hotel emphasizes the importance of guest relations, operational efficiency, and maintaining a safe, secure environment for all patrons and staff.
The Night Auditor role is pivotal within the hotel's operations, overseeing the critical night ... Show More
The Night Auditor role is pivotal within the hotel's operations, overseeing the critical night ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel night audit or front desk role
- strong attention to detail
- ability to work overnight shifts
- excellent verbal and written communication skills
- ability to handle confidential information responsibly
- basic computer literacy including Microsoft Office
- capacity to perform basic math calculations
- ability to conduct security procedures and safety compliance
- willingness to participate in ongoing training and development
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or night audit preferred
- strong customer service skills
- proficiency with Microsoft Office suite
- basic math and financial skills
- excellent communication and interpersonal abilities
- ability to multi-task and solve problems effectively
- knowledge of hotel software and reservation systems is a plus
Job Duties
- Greet and register guests
- complete night audit reports
- balance accounts including house accounts and credit cards
- settle guest accounts upon check-out
- register guests and manage reservations
- provide hotel operator and concierge services
- conduct security walks
- handle and resolve guest complaints professionally
- set up lobby coffee service and breakfast when applicable
- communicate effectively using shift logs and reports
- operate phone and basic office equipment
- maintain key control including issuing and receiving room keys
- process and manage lost and found items
- assist in training new staff
- promote and sell rooms using persuasive techniques
- ensure compliance with safety and security policies
- work with other departments to maintain accurate room status and timely repairs
Job Location
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