Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
This opportunity is with a reputable hotel organization known for its dedication to genuine hospitality and exceptional guest service. As a company, they pride themselves on creating an unforgettable experience for every guest by focusing on accountability, attention to detail, integrity, and superior quality. Their guiding principles emphasize associate engagement, presentation of their hotels, driving guest loyalty, ensuring financial success, as well as making a positive impact on the community and global environment. This employer is focused on fostering a cooperative and harmonious working climate where employees can grow and advance their careers. The company offers a competitive pay structure... Show More
Job Requirements
- Serve as manager on duty when required
- Working in other areas of the hotel when needed to assist operations
- Inform immediate supervisor promptly and fully of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
- Working knowledge of Microsoft Excel and Word
- Advanced working knowledge of property management software systems
- Working knowledge of switchboard and telephone etiquette
- Excellent communication, organizational and guest service skills required
- Project a favorable image of the hotel to the public at all times
- Perform other duties as assigned, requested, or deemed necessary by management
- Must have open availability work weekends and holidays
- Ability to move continuously during work hours and able to lift and/or carry 50 pounds
- Ability to stand for extended periods of time
- Ability to bend, lift, kneel, and be in motion for the full day
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or night audit role preferred
- Advanced working knowledge of property management software systems
- Working knowledge of Microsoft Excel and Word
- Excellent communication and guest service skills
- Ability to handle multiple tasks efficiently
- Strong organizational skills
- Ability to stand for extended periods and lift up to 50 pounds
- Demonstrated teamwork and conflict resolution skills
- Familiarity with switchboard and telephone etiquette
- Ability to project a favorable image of the hotel at all times
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- Provide gracious and efficient telephone service as it relates to general PBX calls
- Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests
- Responds to guests' requests promptly, efficiently, and courteously
- Communicates effectively
- Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- Stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- Resolve conflicts and negotiate effectively
- Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- Properly processes guest's mail, messages, packages, and wake up calls
- Provide concierge service - fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- In oversold situations, make accommodations for 'walked' guests
- Ensure wake up calls are delivered in a timely fashion
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- Ensure all charges are correctly entered on the guest's bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- Accurately close shift by getting appropriate approval signatures and authorization codes
- Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- makes corrections as necessary
- Completes the nightly processing sequence to close the current day’s sales
- Transmits the credit cards nightly
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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