Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
team environment
Career development opportunities
Job Description
Courtyard by Marriott Detroit Troy is part of Marriott International, a globally recognized leader in the hospitality industry known for its commitment to exceptional guest experiences and employee development. Located in Troy, Michigan, this hotel uniquely caters to business travelers and guests seeking a comfortable, efficient, and welcoming stay. Marriott International embraces diversity and inclusion, fostering an environment where associates from diverse backgrounds are valued and supported. Courtyard by Marriott prides itself on delivering quality service that caters to the needs of travelers, ensuring their stay is both productive and enjoyable. The company offers a dynamic work environment focused on... Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- ability to work overnight shifts
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, or place objects up to 25 pounds
- follow company policies and procedures
- maintain confidentiality
- provide professional appearance and behavior
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- customer service skills
- basic math skills
- ability to operate electronic key machine
- telephone etiquette
- strong communication skills
- attention to detail
Job Duties
- complete end-of-day activities including posting charges to accounts
- run night audit backup and roll the date
- process all payment types such as room charges, cash, checks, debit, or credit
- process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- print contingency lists for emergency records
- sell rooms or accommodations to guests without reservations based on availability
- operate telephone switchboard, process wake-up calls, and manage guest messages
- complete the Room Rate Variance Report
- process guest check-ins and assign rooms
- activate or reissue room keys using electronic key machines
- count and secure bank at end of shift
- balance and drop receipts according to accounting specifications
- set up, stock, and maintain work areas
- inspect cleanliness and presentation of materials
- report accidents, injuries, and unsafe conditions to manager
- follow company policies and maintain professional appearance
- maintain confidentiality of proprietary information
- welcome guests according to company standards
- assist individuals with disabilities
- use clear and professional language
- answer telephones with appropriate etiquette
- develop and maintain positive working relationships
- support team goals
- comply with quality assurance standards
- perform physical activities such as lifting up to 25 pounds, bending, twisting, and standing for extended periods
- perform other reasonable job duties as assigned
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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