Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $18.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, with a significant presence in the hospitality industry. Founded in 2006, MCR has grown to develop, acquire, and operate a vast portfolio of premium-branded hotels. The company boasts a $5.0 billion portfolio comprising 148 hotels with more than 22,000 guestrooms across 37 states and 106 cities. Offices are located in key cities such as New York City, Dallas, Chicago, and Richmond, Virginia. MCR currently has over 7,000 team members nationwide and operates hotels under nine different Marriott brands, eight Hilton brands, as well as various unflagged independent hotels. The company's... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capacity to work well under stressful and high-pressure situations
- Effective listening, conflict resolution and communication skills
- Desire to serve and provide excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Punctuality with clock-in and clock-out times
- Adherence to scheduled breaks
- Notification to supervisor with sufficient notice for call outs
- Ability to stand for extended periods and perform physical work
- Ability to operate computer and office equipment
- Proficiency in English language
- Ability to pass any required background or security checks if applicable
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Skilled at working under stressful, high-pressure situations
- Effective listening and conflict resolution abilities
- Strong communication skills to convey information clearly
- Demonstrated hospitality and guest service orientation
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Punctual with clock-in and clock-out times
- Adheres to break schedule requirements
- Provides sufficient notice for call outs as directed
- Ability to perform physical tasks including standing for long periods, bending, lifting up to 25 pounds, and operating office equipment
- Proficient in reading, writing, understanding and communicating in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to enhance their experience
- Work collaboratively with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations promptly with a sense of urgency and hospitality
- Maintain strong knowledge of hotel facilities, amenities, and events
- Answer all incoming calls with friendly service using the approved greeting
- Complete all hotel audit-related reports accurately and on time per overnight checklist
- Follow overnight security measures including locking exterior entrances and handling late arrivals
- Receive and document all incoming mail as required
- Maintain sparkling clean workspaces both front and back of house
- Participate in cleaning guest rooms and public areas as needed
- Adhere to all operational checklists with 100% accuracy
- Submit timely and accurate shift handover reports
- Wear a clean, approved uniform and maintain a well-groomed appearance
- Communicate clearly, honestly, and professionally with team members
- Exhibit a positive, can-do attitude and be willing to go beyond traditional role requirements
- Collaborate with all team members to create a welcoming guest environment and positive workplace
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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