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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.25 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
exclusive discounts
professional growth
Employee assistance program
Jury duty leave
Bereavement leave
Job Description
Aloft Knoxville West is a vibrant and dynamic hotel located in Knoxville, Tennessee. Part of the renowned Aloft Hotels brand and managed by Commonwealth Hotels, the property is known for blending energetic design, lively atmospheres, and contemporary amenities to create an engaging guest experience. The hotel offers guests a range of enjoyable facilities including the popular WXYZ bar, a relaxing pool area, a cozy fire pit, and live music events that attract a diverse clientele. This lively environment isn't just appealing to guests but also fosters an exciting and inclusive workplace culture. Aloft Knoxville West emphasizes excellence in service and... Show More
Job Requirements
- previous experience in customer-facing roles such as hospitality, retail, or food service
- familiarity with computers and reservation or property management systems
- strong verbal and written communication skills
- experience handling guest complaints or resolving conflicts calmly
- ability to manage multiple tasks simultaneously
- high school diploma or equivalent
- availability to work weekends and holidays
Job Qualifications
- previous experience in customer-facing roles such as hospitality, retail, or food service
- familiarity with computers and reservation or property management systems
- strong verbal and written communication skills
- experience handling guest complaints or resolving conflicts calmly
- ability to manage multiple tasks simultaneously
- hospitality or front desk experience preferred
- high school diploma or equivalent
- experience working irregular hours including evenings, weekends, and holidays
Job Duties
- guest check-in and check-out
- reservations management
- customer service
- payment processing
- communication hub
- providing information about hotel services and local attractions
- problem-solving guest concerns
- maintaining records in the property management system
- promoting hotel services and amenities
- ensuring security and safety protocols are followed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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