Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Opportunities to give back to the community
Job Description
This position is with a prominent hotel known for delivering exceptional hospitality and guest services. The hotel is committed to maintaining a welcoming atmosphere where guests experience genuine care and attention from the moment they arrive. With a strong focus on associate engagement, presentation, driving guest loyalty, financial success, and community involvement, the hotel prides itself on exceeding guest expectations through integrity, superior quality, and service. This organization recognizes the importance of fostering a cooperative and harmonious working environment for its team members, supporting their growth and development.
The Night Auditor role is crucial in creating an outstanding guest expe... Show More
The Night Auditor role is crucial in creating an outstanding guest expe... Show More
Job Requirements
- Must have open availability and be able to work weekends and holidays
- ability to serve as Manager On Duty when required
- willingness to work in other hotel areas as needed to assist operations
- must inform immediate supervisor promptly of all problems or significant matters
- ability to maintain favorable working relationships with associates
- knowledge of Microsoft Excel and Word
- advanced knowledge of property management software
- working knowledge of switchboard and telephone etiquette
- excellent communication and organizational skills
- ability to project a favorable image of the hotel
- ability to perform physical tasks including lifting and moving items up to 50 pounds
- ability to stand for extended periods
- ability to communicate and discern effectively
- must perform duties according to company policies and procedures
- ability to handle guest requests promptly and courteously
Job Qualifications
- Excellent communication skills
- organizational and guest service skills
- working knowledge of Microsoft Excel and Word
- advanced working knowledge of property management software systems
- working knowledge of switchboard and telephone etiquette
- ability to project a favorable image of the hotel to the public
- ability to perform duties in a timely and efficient manner
- teamwork and cooperative skills
- problem-solving and conflict resolution abilities
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- provide gracious and efficient telephone service as it relates to general PBX calls
- calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests
- responds to guests' requests promptly, efficiently, and courteously
- communicates effectively
- arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- resolve conflicts and negotiate effectively
- demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- properly processes guest’s mail, messages, packages, and wake up calls
- provides concierge service with fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- make accommodations for walked guests in oversold situations
- ensure wake up calls are delivered in a timely fashion
- deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- accurately close shift by getting appropriate approval signatures and authorization codes
- verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- completes the nightly processing sequence to close the current day’s sales
- transmits the credit cards nightly
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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