Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
401k Savings Plan with Company Match
volunteer opportunities
Travel Discounts
Paid Time Off
Employee assistance program
Training and Development
Equal opportunity employer
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company that operates a diverse portfolio of hotels and resorts across various locations. Renowned for its commitment to exceptional guest service and quality accommodations, Crestline strives to create memorable experiences for travelers and guests through superior hospitality standards. As a respected name in the hotel industry, Crestline Hotels & Resorts emphasizes employee development, equality, and inclusive work culture, fostering an environment where associates are valued and empowered to succeed. The company offers a variety of employment opportunities ranging from seasonal and part-time roles to full-time career paths, ensuring flexibility and growth for... Show More
Job Requirements
- High school graduate or General Education Degree GED
- one year previous experience in a similar position in a hotel
- must be able to work the overnight shift 11 pm -7 am
- basic computer skills required
- ability to resolve guest complaints promptly
- strong organizational skills
- ability to maintain confidentiality of financial information
- reliable and punctual
- capability to multitask in a fast paced environment
Job Qualifications
- High School Graduate or General Education Degree GED
- one year previous experience in a similar position in a hotel
- basic computer skills
- strong communication and interpersonal skills
- ability to work independently during overnight shifts
- detail oriented and accurate in financial record keeping
- proficiency in operating Property Management Systems preferred
- ability to handle guest complaints professionally and efficiently
- knowledge of hotel operations and services
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- maintain complete knowledge of hotel features services hours of operation room types numbers layout decor appointments and location room rates special packages and promotions daily house count and expected arrivals departures room availability status for any given day scheduled daily group activities
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- pick up count and maintain bank secure bank at all times
- read the log book daily and record all pertinent information in the log book
- process currency exchange and payments to guest accounts
- process adjustments rebates paid outs and credits as required
- operate PMS Property Management System and maintain security of system
- verify and make corrections to the Room Rate Report
- post and audit Banquet charges
- adjust outside Vendor activity
- reconcile telephone calls and miscellaneous accounts
- backup computer system files
- verify that all checks are closed and closes and logs any open check in the POS Point of Sale system
- print Food & Beverage end of day reports
- audit Food & Beverage cashiers work and correct discrepancies
- audit Rooms Cashiers work and correct discrepancies
- audit all miscellaneous charges Banquets Bars etc.
- verify package postings on house accounts
- input all sales figures into the PMS and balance all accounts Property Management System
- run Room & Tax verifying that all room rates posted
- verify Cashiers Report to drop log and paperwork
- record room statistics
- close POS after all work is balanced
- run end of day program and close day
- check that interfaces are up and running
- run daily Flash Reports and distribute accordingly
- run morning reports and backup reports and distribute accordingly
- print express check out folios and distribute
- sign out and brief relief
- review Night Audit checklist and verify that all work has been completed
- restock all printers
- fill out and deposit payment and corresponding checks
- review status of assignments and any follow up action with incoming Supervisor
- document maintenance needs on work orders and submit to Manager Supervisor
- attend monthly department meetings and training sessions as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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